Do not return merchandise until you have emailed firstname.lastname@example.org first!
If you contact us within 30 days of the delivery date, we will process your refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in its original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
It may take some time before your refund is posted to your account. If you haven't received the refund within 7 business days, contact your credit card company or bank.
We only replace items if they are defective or damaged. Please email email@example.com and include photos of the damaged areas. For orders with minimal damage that has not affected the overall quality of the book (light scratches, etc.), we may ask you to cover the shipping cost of the replacement. If we are replacing an item that was numbered, please include a photo of the number.
You will be responsible for paying for your own shipping costs for returning the item. Return shipping costs are non-refundable. Please use a trackable shipping service and/or purchasing shipping insurance. We cannot otherwise guarantee that we will receive your item.
You are responsible for all import taxes imposed by your country of residence. This is extra and something we have no control over. By purchasing from Melodic Virtue, you acknowledge that you are aware of this and accept it as your financial responsibility. Please check your country's customs office to determine what the additional costs will be (if any) prior to purchasing.
Melodic Virtue is not responsible for any packages held by international customs agencies. If you neglect to pick up your package and it's returned to us, we will not refund the cost of shipping. If you neglect to pick up your package and it's destroyed, we will not be able to offer you a refund at all.